30 Day Return Policy

What is the general return policy on BuildMass?

30 Day Return Policy

We offer you complete peace of mind while ordering at BuildMass – you can return all items within 30 days of receipt of goods. Please ensure however that the product is unused and the tags, boxes and other packaging is intact.

If you are not satisfied with what you have bought, we’ll gladly take it back within 30 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer or online bank transfer.

 

What should I do if I receive a Damaged item, wrong product or missing units in my order?

If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at support@buildmass.in or call us on 7508630371 within 30 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund, BuildMass Cash (store credit) or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.

 

Is there a category specific policy for returns?

Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product

Fitness Equipment: There is no return policy for any fitness equipment unless it is damaged in transit.

Following shall NOT be eligible for return or replacement:

1.Damages due to misuse of product

2.Incidental damage due to malfunctioning of product

3.Any consumable item which has been used or installed

4.Products with tampered or missing serial / UPC numbers

Any damage / defect which are not covered under the manufacturer’s warranty

Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered

Some special rules for promotional offers may override “buildmass.in’s 30 Day Returns Policy”

In case of any queries, please write to our customer care on support@buildmass.in or call us on 7508630371

 

I need to return an item, how do I arrange for a pick-up?

You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through SpeedPost courier service and share tracking details and we will return the courier costs.

 

What are the modes of refund available after cancellation?

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

There are two modes of refund:

BuildMass Cash – If you choose this option, the amount will be added to your BuildMass reward points.

Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

Once you have requested the cancellation of item(s) in your order, BuildMass will complete the cancellation and initiate the refund, depending on the merchant.

 

 

What is the validity period of reward points?

The validity period of reward points is generally 180 days from the date of issue. Please check your reward points email for exact date.